Filson Reviews

Never had an issue with their products
Just the opposite. Love the quality, the guarantee. Superb craftsmanship & materials.

Customer service... phsss... Do Better.

Filson sent me the wrong sized shirt and refuses to do anything about it! Never mind the fact that they suckered me into buying a $10 polo shirt at a $100 price!
I will just throw the shirt in the garbage! Bad move on Filson’s part because they have lost my business forever!!

This review relates to a pair of Filson uplander boots purchased in the USA over the Internet.
I won't go into details but suffice to say in this particular case the quality of the both boots was compromised.
But I can only speak as I find and the help from customer services in Holland was second to none, very patient and understanding in particular one lady Anastasia Kuts.
Once all the relevant documents were sent as proof of purchase and shipping documents had been received a total refund transaction took place with no hiccups or hurdles put in the way.

Firstly, I bought a shirt that I assumed would be made in the USA. It seems to be a marketing ploy where they stress American made timeless quality.
Surprisingly, my shirt was made in an Asian sweatshop. I have moral issues with this and would have refused to buy the items had I known such. Secondly, Filson states that they use Canada Post to ship to Canada. This was not the case and they used UPS. Problem is UPS charged me $30 in customs brokerage fees whereas CP does not charge any brokerage fees. Lastly, their shipper went to the wrong address 4 times. I called Filson customer service and CS said they would straighten out their shipper. After 3 more phone calls to Filson the shipper finally delivered, albeit 10 days late. After stating my case to the Filson CS supervisor, he stated that he would remedy the situation. Nothing heard from Filson CS after contacting them 3 times over the last 2 months.

Customer service doesn't respond. Would advise against buying online from Filson.

Refund Problems
I hope this review helps others with return or refund problems. They have good, if expensive products, but....
RETURNS. Filson has an antiquated returns system spelt out in the small print and you have to download a return form plus obtain a return code. I have not had problems but if you simply post an item back you are likely to have problems.
REFUNDS. My problem was with goods not received, lost by the courier. The courier was no help and all attempts to contact Filson or the Shipper by email, fax (yes fax!), and telephone over a period of 3 weeks were met by silence or being unobtainable.
In the UK it is the legal responsibility of the vendor under The Consumer Right Act to supply goods so I raised a claim through my payment method (credit card or PayPal) and received a refund in 24hrs.
With a properly functioning customer service system this should not be necessary and I have been seriously put off Filson goods as a result.

After reading a few reviews on here I got a tad worried, but everything worked out fine for me.
I ordered from the Filson .com/uk site on a Sunday night, didn't receive an order confirmation email which was worrying but I was able to check my order status on the Filson website via the account created when I placed my order.
On the Tuesday I received a tracking number by email (not from Filson), and my order was with me by Friday morning. There were no import charges either.
Hope this helps.

Filson's online presence and service is abysmal and their website is barely functioning. Multiple errors and issues trying to access pages and products.
Have had multiple orders "lost to the system" and orders canceled without communication.
Have tried reaching out to them to share basic HTML and site-wide issues previously, but never hear back from anyone about these.
"Luxury" goods, if you can actually order them.

Some time ago I bought an expensive Filson backpack, a few months later, without even placing it on the ground, the bottom began to break. Contacting customer care I was told that Filson is a small brand... and that the ideal would have been to send me a piece of fabric to have the backpack repaired by a tailor in my city. But please.... Anyway, after some time I took the backpack to the tailor and the fabric was insufficient for repair. Really bad experience with this brand!

I was promised a gift card for a return from Filson. Like so many others, I am now out both the money and the item. If you buy something here, don't expect to be able to return it.

Ordered two items, got one! No replies to inquiries! Searched email for order and found my complaint from over a year ago on a similarly screwed up order! SHOP ELSEWHERE!